Human factor at sea
Conflict on board is a safety issue. Treat it like one.
Training and mediation for crews and ship managers. Practical tools for the moment a work disagreement on board starts turning into a conflict.
BRIDGE LOG · HANDOVER
0400 Watch handed over.
0412 Status of check unclear.
0415 “You never hand anything over properly.”
0416 “You should have listened.”
0417 Signal missed. Conflict started.
Fictional training scenario
01 / What MarNero does
Catch the signal before it becomes an incident.
Training
Onboard Conflict: From Signal to Resolution
A course for officers and crew leaders: recognise early signals, keep the working atmosphere, resolve disagreements without loss of authority.
Video lessons + live sessions online
Mediation
Mediation and conflict coaching
Confidential, structured conversations between crew members, officers and shore staff — online, wherever the vessel is.
Not a substitute for an investigation. Harassment and violence cases go to formal channels.
For companies
Ship managers and crewing agencies
Training for your officers, support when a conflict on board escalates, and a clear plan for the human element in your fleet.
02 / Approach
Competency, not compliance.
Beyond “human error”
People decide inside teams, hierarchies and working conditions. That context is where useful questions start.
Built on real watches
Scenarios come from bridge, engine room and cargo operations — not from office team-building.
Skills you can use tomorrow
Short tools for the next handover, the next disagreement, the next debrief.
03 / Insights
Field notes from the human side.
From the bridge · Training scenario
How to discuss a watch handover error without blame
A comment about work can turn into an argument about who is right. How to bring the conversation back to the situation and an agreed next step.
For ship managers and crewing agencies
Let’s look at the human element in your fleet.
A 30-minute call: your fleet, your crews, what is happening on board. No obligation.